ORIGINAL RESEARCH published: 18 September doi: /fpsyg The Work-Family Spillover Effects of Customer Mistreatment for Service Employees: The Moderating Roles of Psychological Detachment and Leader–Member Exchange Ran Zhang 1, Yunqiao Wu 2* and Karen Ferreira-Meyers 3 1 Faculty of Economics and Management, East China Normal University, Abstract. Although significant advances have been made in customer service research, a majority of this research has concentrated on defining and measuring the importance of customer service in isolation from the other components of the marketing mix. In order to achieve a competitive advantage from customer service, it is necessary to establish service levels as part of the firm′s overall Cited by: Oct 07, · Customer service is what makes a business to stand out from its competitors. Generally, clients will view a business with excellent customer services as superior from the rest. As a student undertaking the customer service course, your customer service research paper topic ideas should hence be unique. It is important that you understand that
Customer Service Research Topics | Career Trend
Although significant advances have been made in customer customer service research papers research, a majority of this research has concentrated on defining and measuring the importance of customer service in isolation from the other components of the marketing mix.
This monograph reviews the development of customer service; evaluates past customer service research; presents a methodology for integrating customer service and marketing strategy, and provides some suggestions for future research. Sterling, J. and Lambert, D. Copyright ©MCB UP Limited. Report bugs here. Please share your general feedback.
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Customer Service Vs. Customer Experience
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